FAQ

Our warranty services also include technical advisory support. Customers can consult the designated service hotline or online platform at any time for professional answers and advice on car use, maintenance and repair.

Warranty services also usually include regular performance tests to ensure that the car is always in top working order. These tests include engine performance, braking system, emission system, etc. and are designed to identify potential problems and resolve them in a timely manner.

If a key component of the car breaks down or is damaged beyond repair during the warranty period, we will provide a free replacement service. This ensures that customers get the best possible experience during the warranty period.

During the warranty period, if a car develops a fault or performance issue, customers can take their vehicle to a designated repair site for free fault diagnosis and repair services. This includes replacement of faulty parts, adjustment of vehicle parameters, etc.

A parts warranty is our commitment to provide free repairs or replacements for parts that fail or are damaged due to manufacturing defects within a certain period of time. This usually includes key components such as the engine, transmission system, braking system, electrical system, and so on.

Shipping services usually offer a delivery time guarantee to ensure that the car reaches its destination within the agreed time. This requires an efficient logistics management system and strong transportation capabilities on the part of the shipper.

Modern car shipping services are usually equipped with real-time tracking and location features. This allows customers and relevant personnel to keep track of the vehicle’s shipping status and location, providing timely solutions to possible delays or other issues.

Prior to shipment, a series of safety inspection procedures are performed to ensure that both the vehicle and the means of transportation are in a safe condition. Inspections include, but are not limited to, the vehicle’s oil and water, tires, and braking system, as well as the loading condition and fixtures of the transport vehicle.

In order to ensure the safety of the car during transportation, proper packaging and securing measures need to be taken. This includes protective packaging of the bodywork and the use of specialized tools to secure the vehicle to the transport vehicle to prevent sliding or collision during transport.

This segment covers the development of an appropriate transportation plan for each vehicle. Considerations include vehicle type, destination, transportation distance, route planning, estimated delivery time, and more. A professional logistics team will work out the optimal transportation plan based on these factors.

In order to let users better master the use of automobile skills and maintenance knowledge, automotive after-sales service provides user training and guidance to help users improve driving skills and maintenance capabilities.

In order to make users feel more at ease in using the car, automotive after-sales service also provides extended warranty service. At the end of the original warranty period, users can choose to purchase the extended warranty service to continue to enjoy the maintenance protection.

Users may encounter various problems in the process of using the automobile, automobile after-sales service provides technical consultation and support to answer users’ questions and help users better use and maintain the automobile.

As the car is used for a longer period of time, some of the parts may become worn or damaged, and then the parts need to be replaced. Automotive after-sales service provides original or high-quality parts replacement service to ensure the safety and performance of the automobile.

This involves regular maintenance of the car, such as changing the oil, cleaning the air filter, etc., as well as checking and maintaining the various parts of the car. Repair services, on the other hand, cover the fixing of faults in all aspects of the engine, brake system, electrical system, chassis, and so on.

For many customers, the finance package is an important factor in the decision to purchase a vehicle. We offer a variety of financial options, including full payment, installment, loan, etc. Customers will also understand the advantages and disadvantages of various options to help customers make the most suitable financial choice.

Before deciding to purchase a vehicle, it is essential to understand the price of the vehicle and its components. We will provide customers with a detailed price explanation, including the price of the vehicle itself, various taxes, insurance costs, etc., to ensure that customers have a clear understanding of the cost of purchasing a vehicle.

Test drive experience is an integral part of pre-sales service. During the test drive, customers can experience the performance, handling and comfort of the vehicle, which cannot be replaced by any consultation or demonstration. Through the test drive, customers can be more sure of their choice of vehicle.

After the consultation, customers will see a variety of models on display. Whether it is the actual vehicle display or multimedia display, we will provide enough information for customers to have a deeper understanding of the models. Customers can also compare the performance and price of different models according to their needs and choose the most suitable model for themselves.

Product consultation is the initial and most important step in the process of choosing a car for a customer. We will provide customers with detailed vehicle information, including vehicle performance, configuration, technical parameters, color, interior and so on, to help us understand the overall situation of the product.

Customers have the right to request a return or exchange when there are manufacturing defects, safety hazards, or other quality issues with the automobile.

If the configuration, color, model, etc. of the actual car does not match the description given at the time of sale, the customer may request a refund or exchange.

During the transportation of the car, if the car is damaged due to the transportation company or the seller, the customer can ask for a refund or exchange.

The customer may have chosen the wrong model at the time of purchase due to negligence or misunderstanding. In this case, the customer is usually responsible for a certain amount, but we can offer a certain grace period or exchange option.

In rare cases, a customer may mistakenly purchase the same automobile or purchase the same model multiple times. In this case, the customer may request a refund or exchange for one of the cars.